Managed Services

Optimizing business performance with reliable, scalable managed services solutions.

Approach We Use

Visionary business leaders are often concerned with balancing the cost-effectiveness of their IT services with the need for comprehensive, secure, and efficient solutions. Our managed services organization supports you with services that can adapt to evolving business needs and technological advancements.

We can summarize our approach in two words: reliability engineering. We prioritize quality in every aspect of our culture and development approach, ensuring solid design, consistent delivery, and fair pricing. Your business prospers as you benefit from our leadership involvement and long-term partnership.

Solutions We Offer

Platform Support

Our automated approach provides multi-platform support that includes monitoring, incident management, mitigation, root cause analysis, enhancements, and health reporting.

Site Reliability Engineering (SRE)

Your company benefits from scalable, reliable, and efficient systems with our combined software engineering and operations.

Marketing Operations

We offer highly personalized, automated, scalable marketing campaign management, accurate omnichannel data ingestion, next-generation content technologies, and strategy planning support.

Retail Operations

We support your entire operation, from supply chain to digital e-commerce. Our practice provides end-to-end 24/7 IT support across the retail spectrum.

Security Scanning

We help you ensure the continuous safety, security, and integrity of your online centers and digital assets as we employ AI-assisted security scanning tools.

Capabilities

Our managed services organization’s platform support combines specialized expertise, a comprehensive service portfolio, and strategic partnerships. By skillfully integrating these elements, we deliver robust, reliable, and scalable platform support that enhances operational efficiency and ensures business success.

Intelligent Chatbot

Our expertise extends into the realm of Intelligent chatbots, which offer significant business benefits, including 24/7 customer support, reduced operational costs, and improved customer engagement. We can help you build bots that streamline processes, handle multiple inquiries simultaneously, and provide consistent responses. Your business benefits from an influx of valuable customer data, enabling personalized experiences and informed decision-making. At the same time, you improve business efficiency as intelligent chatbots can free up human resources for complex tasks.

Platform Support / Cloud Infrastructure Management

We specialize in comprehensive cloud infrastructure management, ensuring your business benefits from scalable, secure, and cost-efficient managed cloud solutions. By leveraging proactive system monitoring, automation, and optimization techniques, we enhance operational efficiency, reduce downtime, and ensure data security. Our practice provides tailored support, from migration to cloud computing management services, giving your business room to grow.

Site Reliability Engineering

Capabilities

If your business is continually dealing with tedious processes, constant interruptions, and recurring production issues, instituting Site Reliability Engineering (SRE) can help. Our SRE experts integrate software engineering principles with infrastructure and operations, developing highly reliable and scalable software systems.

Define the Service Level

We carefully define the required service through service level indicators, objectives, and agreements.

Embrace Risk

Our team balances service reliability with business risk tolerance, using metrics like uptime or successful requests to build a robust risk management process.

Automate Everything

We reduce toil through SLO-focused paging, report automation, dashboard consolidation, and automation for consistency, scalability, and speed.

Finding Out What’s Wrong and Why

Monitoring and observability tools help identify and understand issues within complex applications, allowing us to ensure reliability and operational integrity.

Reliable Releases

Reliable service operation necessitates robust release processes, automated checks, and configuration management, as well as readiness to roll back problematic releases.

Keep It Simple

Our engineers reduce complexity by identifying unnecessary additions, ensuring all code serves a purpose, and removing redundant code to streamline systems.

Best Practices

Following SRE best practices, we enhance your entire service lifecycle, from design to deployment and operation, by consulting with you on system design, developing platforms, planning capacity, and conducting launch reviews. Post-launch, we ensure services are maintained through monitoring and scalability automation, aiming for improved reliability and velocity while practicing sustainable incident response and blameless postmortems.

OMT

Operations Management Tool (OMT) is an admin tool we designed for dynamic configuration and critical data changes in cache and databases without restarting microservices on the digital platform. It reduces access control management for SRE, Engineering, and Business teams, and minimizes manual errors in the production environment through its services-based approach.

Marketing Operations

Capabilities

Most business leaders have a wishlist for their marketing operations that includes optimizing efficiency, ensuring data-driven decision-making, and maintaining brand consistency across channels while maximizing ROI and adapting to rapidly changing consumer behaviors and market trends. Our practice delivers personalized, automated, and scalable campaign management, ensuring accurate omnichannel data ingestion, leveraging advanced automation and content technologies, and providing strategic planning support to drive effective and efficient marketing efforts.

Personalized Campaign Management

We work closely with you to determine your business’s unique needs and objectives to deliver tailored marketing campaign management.

Scalable Campaign Solutions

We provide scalable solutions that grow with your business, ensuring consistent performance and results.

Advanced Content Technologies

Our practice uses cutting-edge content technologies as we work with you to create engaging and effective marketing materials.

Strategic Planning Support

You can take advantage of our expertise in strategic planning to help you align your marketing efforts with business goals

Marketing Automation Services

Our practice leverages advanced automation tools to streamline your marketing processes, significantly enhancing efficiency and reducing your manual workload by automating repetitive tasks and data analysis.

Accurate Omnichannel Data

We implement cutting-edge solutions for accurate data ingestion across all channels, leveraging sophisticated algorithms and seamless integration techniques to ensure a comprehensive view of your marketing performance metrics.

Retail 360

Capabilities

As a cost-conscious business leader, your focus might be on maximizing profitability by optimizing inventory management, enhancing customer experience, and streamlining supply chain processes. Our Retail 360 retail operations management helps you cover the entire retail spectrum. From store and backend supply chain applications to cloud application clusters and into your e-commerce space, we provide 24x7 end-to-end support. We help your company adapt to changing consumer behaviors while maintaining operational efficiency across both physical and digital channels.

Retail Planning

We offer retail planning support through data-driven insights, inventory optimization, and demand forecasting for strategic decision-making.

Retail Order Management

Our experts streamline your retail order management systems with efficient processing, accurate order tracking, and seamless integration across sales channels.

Retail Inventory Management

Our services are available to enhance your retail inventory management through real-time tracking, automated restocking, and accurate demand forecasting.

E-Commerce Monitoring

We ensure optimal e-commerce performance through round-the-clock monitoring, issue detection, and swift resolution strategies.

Store and Supply Chain Optimization

Our team enhances your in-store and supply chain operations through robust support for point-of-sale systems, empowering sales associates with intuitive apps, and streamlining warehouse management. We have expertise in barcode scanning and label printing processes. Our supply chain optimization expertise ensures efficient, error-free transactions and inventory management, leading to seamless operations and improved customer satisfaction.

E-Commerce and Cloud Management

Our e-commerce and cloud computing management services support your digital e-commerce infrastructure by managing ETL processes, maintaining cloud application clusters, ensuring bullet proof security, and providing seamless administration. Our engineers enhance the user experience with personalized recommendations and streamlined multi-channel operations, ensuring your e-commerce platform operates efficiently, securely, and effectively across all digital touchpoints.

Security Scanning

Capabilities

Your security is uppermost in mind as we help keep your business safe using state-of-the-art security scanning tools to protect your business against evolving cyber threats. Our security operations provide 24/7 support, either onsite or from our network operation centers. They are staffed by cyber security experts certified by the Ethical Hacking Council, CISSP, ISO 27002, and Certified Internal Auditors.